The overhaul — which was conducted by the Centers for Medicare and Medicaid Services and mandated by the Affordable Care Act — gives consumers more tools to directly file complaints with state survey agencies, providing links to phone and fax numbers and standardized complaint forms. In addition, the site will make public the complaints states receive about specific facilities.
The new Nursing Home Compare site also includes more quality of care information. Regulators will assess resident experiences at long- and short-term care facilities and publish the results on the site.
Quality of care indicators reported on the site include:
- pain levels as reported by residents
- the use of physical restraints
- self-reported falls
- pressure ulcer rates
- measures of general well-being.